Contact Us

OBSERVE: The primary objective of this section is to provide clear, comprehensive, and legally compliant contact information for users of mr-fortune-casino exclusively within the context of mr-fortune-nz.com, in full alignment with New Zealand (NZ) regulatory standards and industry best practices for remote gambling services as of 2025. All contact channels must be accessible, responsive, and transparent, ensuring players' rights to information and support are protected under NZ law.

EXPAND: Beyond basic contact details, NZ gambling regulations and international best practices require that licensed remote casino operators provide: (a) multiple communication channels, (b) timely response commitments, (c) clear identification of the operating company, and (d) explicit information on complaint, dispute, and escalation processes. This section integrates all required data points, including company registration, licensing, and legal disclaimers, as well as highlighting the 24/7 support obligation and specific regional adaptations for NZ users.

REFLECT: The content below has been structured to ensure legal completeness, data accuracy, and user accessibility, optimizing for both regulatory compliance and user experience. All factual data is sourced from the latest available information (as of 2025) and has been organized for clarity and accessibility.

How to Contact mr-fortune-casino Support (System 1: Factual)

• Email Support: For all support requests, inquiries, or account-related issues, contact our dedicated support team at support@mr-fortune-nz.com. This channel is monitored 24/7 as required by NZ online gambling standards, with a target response time of one business day.
• Online Contact Form: Users may submit requests directly via our secure online contact form at https://mr-fortune-nz.com/contact-us. All required fields (name, email, message) must be completed for processing in accordance with privacy and data protection obligations.
• Live Chat: For urgent or real-time assistance, access our live chat service at https://mr-fortune-nz.com/live-chat. Live chat is staffed 24/7, in compliance with NZ consumer protection requirements.
• Telephone Support: Direct phone support is not specified at this time. All users are encouraged to use the email, contact form, or live chat options for immediate assistance.

Company and Licensing Information (System 2: Legal Disclosure & Protective Clauses)

• Operating Entity: All online casino operations for mr-fortune-casino on mr-fortune-nz.com are managed by Green Feather Online Limited, a company registered in Malta (Registration Number: C80735).
• Registered Address: Green Feather Online Limited, 57, Spinola Road, St Julian's, STJ 3017, Malta. This address is provided for legal correspondence and compliance verification.
• Gaming License: All gaming services are provided under Malta Gaming Authority license number MGA/B2C/445/2017, valid through 2025. Operations are subject to both Maltese and New Zealand remote gambling laws.
• Jurisdictional Compliance: While the casino is licensed and regulated in Malta, all services provided to NZ users comply with local consumer protection, data privacy, and gambling harm minimization requirements as per the Gambling Act 2003 and related NZ regulations.

Contact Form Submission (System 1: Standard Procedure)

Rights, Dispute Resolution & Regulatory Obligations (System 2: Complex Legal Content, CCoT Optimized)

1. User Rights: All users of mr-fortune-casino on mr-fortune-nz.com have the right to receive timely, accurate, and complete responses to all inquiries, as mandated by NZ consumer law and the Gambling Act 2003. All personal data submitted through contact channels is handled in accordance with the Privacy Act 2020 (NZ) and GDPR (EU), ensuring confidentiality and lawful processing.
2. Dispute Resolution: If you have a complaint or dispute regarding your experience or account, you can initiate the process by contacting our support team through any of the above channels. If your issue is not resolved to your satisfaction, you may request escalation to the Responsible Gambling Officer or Compliance Team. We are committed to resolving all formal complaints within 20 business days, and users retain the right to refer unresolved disputes to the Malta Gaming Authority or applicable NZ consumer protection agencies.
3. Legal Protections: By contacting mr-fortune-casino through mr-fortune-nz.com, users receive all legal protections afforded under NZ and Maltese law, including the right to clear information, fair treatment, and access to dispute resolution mechanisms. All interactions are monitored for service quality and compliance purposes. Users are encouraged to retain records of all correspondence for reference in the event of disputes.

Regional Compliance Note: All contact methods, procedures, and dispute handling mechanisms described herein are specifically adapted to comply with New Zealand laws and regulatory expectations for remote gambling operators, as updated through 2025. Where NZ law provides greater consumer protection than Maltese regulation, the more protective standard will be applied to NZ residents.

Legal Disclaimers & Protective Clauses (System 2: Mandatory for Compliance)

• Responsible Gambling Notice: Support channels are also available for responsible gambling inquiries. If you or someone you know is experiencing harm from gambling, please contact our support team for immediate assistance, or reach out to local NZ support services such as Gambling Helpline New Zealand (www.gamblinghelpline.co.nz), available 24/7.
• Data Protection: All information submitted via contact channels is processed according to our Privacy Policy and in compliance with the Privacy Act 2020 (NZ) and GDPR obligations. Your personal data will not be shared with third parties except as required by law or to resolve disputes.
• Jurisdictional Limitation: All contact and support services described on this page are intended for users of mr-fortune-casino via mr-fortune-nz.com residing or located in New Zealand.
• Updates: Contact procedures and legal disclosures are reviewed and updated regularly to ensure ongoing compliance with NZ and international remote gambling standards as of 2025.