Responsible Gaming

Responsible gaming is based on the principle of maintaining a conscious and balanced approach to gambling entertainment. At mr-fortune-casino, operating exclusively via mr-fortune-nz.com, we are committed to supporting all players in New Zealand to ensure their gaming experience remains positive, safe, and within their personal limits. If you ever feel concerned about your gambling behaviour, our support team is ready to provide confidential assistance at any time.

Risk Awareness

OBSERVE: Gambling, while entertaining, carries inherent risks, including the possibility of developing problematic behaviour. EXPAND: Recognising early signs of gambling issues is critical to preventing harm. REFLECT: The following indicators may suggest a growing risk of gambling addiction:

• Preoccupation: Frequently thinking about gambling activities, even when not playing.
• Escalation: Increasing bet amounts to achieve the same excitement.
• Loss of Control: Difficulty reducing or stopping gambling despite intentions.
• Neglected Obligations: Ignoring work, study, or family responsibilities due to gambling.
• Chasing Losses: Persistent attempts to recover previous gambling losses.
• Secrecy: Hiding gambling activities from friends or family.
• Emotional Impact: Experiencing feelings of guilt, anxiety, or depression linked to gambling.

Self-Assessment Test

Consider the following statements. If you answer "yes" to several, you may be at risk and should seek support:

• I often gamble longer than I planned.
• I have tried and failed to reduce my gambling time or spend.
• Gambling has caused financial, professional, or personal difficulties.
• I feel restless or irritable when not gambling.
• I have lied to others about my gambling habits.

Regional Compliance Note: These signs are aligned with guidance from the New Zealand Ministry of Health and the Gambling Act 2003.

Limits & Tools

OBSERVE: Self-limitation tools are a regulatory requirement in New Zealand and under the Malta Gaming Authority license. EXPAND: mr-fortune-casino provides robust player protection features on mr-fortune-nz.com. REFLECT: Players are empowered to manage their gambling through the following options:

Deposit Limits

• How to Set: Log in to your mr-fortune-casino account at mr-fortune-nz.com and navigate to your personal account settings.
• Steps:
  1. Select "Responsible Gaming" or "Limits".
  2. Enter your preferred daily, weekly, or monthly deposit cap (in NZD).
  3. Confirm your selection and save changes. The limit will apply immediately or at your next login, in accordance with regulatory obligations.
• Legal Obligation: Limits cannot be increased until a 24-hour cooling-off period has passed, per NZ and MGA regulations.

Session Time Limits & Breaks

• Session Timers: Activate a session timer in your account to receive automatic notifications when a set play period elapses (e.g., 60, 120, or 180 minutes).
• Time-Out (Temporary Break):
  1. Go to the "Responsible Gaming" section.
  2. Select "Time-Out" and choose a break period from 24 to 72 hours.
  3. Confirm your decision. Your account will be temporarily suspended for the chosen duration; you will not be able to log in or place bets during this time.

Regional Compliance Note: All limit tools are compliant with the Gambling Act 2003 and MGA regulations, ensuring player protections for NZ residents.

Self-Exclusion

OBSERVE: Self-exclusion is a mandatory player protection measure under NZ law and Malta licensing. EXPAND: mr-fortune-casino facilitates both temporary and permanent self-exclusion via mr-fortune-nz.com. REFLECT: The process is as follows:

1. Access: Log in to your account and go to the "Responsible Gaming" or "Self-Exclusion" section.
2. Selection: Choose the self-exclusion period:
   • Temporary: Minimum 6 months
   • Permanent: Indefinite (lifetime)
3. Confirmation: Review the implications, confirm your decision, and submit your request. You may be required to confirm via email for security reasons.
4. Support Contact: For assistance, email support@mr-fortune-nz.com or use the contact form.
5. Consequences:
   • Your account will be immediately blocked for the selected period.
   • You cannot log in, place bets, or access your balance during exclusion.
   • Any outstanding balance may be refunded upon request, subject to standard withdrawal verification as per NZ AML/CFT obligations.
   • Self-exclusion cannot be revoked before the expiry of the selected term.

Legal Protections: All actions are compliant with NZ responsible gambling laws and the Malta Gaming Authority requirements. Player confidentiality is strictly maintained.

Support Resources

OBSERVE: Access to both local and international support is a legal and ethical requirement. EXPAND: mr-fortune-casino provides comprehensive and confidential support for all players on mr-fortune-nz.com. REFLECT: The following resources are available:

Local Support (New Zealand)

• Gambling Helpline NZ: 0800 654 655 (24/7, English, Maori, Pacific languages)
• Text Support: Text 8006 for confidential SMS support
• Website: www.gamblinghelpline.co.nz

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• International Self-Exclusion:
  • UK: GamStop
  • Spain: RGIAJ
• Blocking Software:
  • Gamban
  • BetBlocker
• Family Support: Confidential advice and assistance are available for relatives of affected players. See additional resources below.

Confidentiality & Professional Help: All support services guarantee privacy and professional standards. Seeking help is a responsible and positive step.

Help for Family

OBSERVE: Families are often the first to notice gambling problems. EXPAND: Engaging in open, supportive conversations is essential. REFLECT: The following guidance is recommended for concerned relatives:

• Approach with Empathy: Choose a private, calm moment to express your concerns without judgment or confrontation.
• Listen Actively: Let the person share their perspective and feelings. Avoid blame or criticism.
• Encourage Professional Support: Suggest contacting the Gambling Helpline NZ (0800 654 655) or visiting www.gamblinghelpline.co.nz.
• Join Support Communities:
  • Family & Whānau Support
  • Gamblers Anonymous Family Groups